All our prices include breakfast. Extras such as packed lunches and bedroom picnics are priced separately.
Deposits, Payments & Cancellations
We have two rates for our rooms.
Standard Rate
A deposit equal to one night’s stay per room booked is required to guarantee a booking. If you need to cancel the booking please let us know as soon as possible so that we can refund your deposit.
Fourteen days’ notice of cancellation is required for a refund of deposit. Your deposit will be returned less £10 to cover our expenses.
If a cancellation occurs within fourteen days of arrival, the deposit will not be refunded.
If a cancellation occurs within seven days of arrival, a charge equal to 80% of the stay value will be charged unless we re-let your room for the full duration of your booking.
Failing to show without cancelling will render you liable for the total amount of your booking and this will be taken from the card on which the deposit was paid.
If you amend your booking by reducing the number of days, either within seven days of arrival or after you have arrived, we will make a charge for 80% of the value of each day that you cancel.
Non-Refundable Rate
A low rate offer - no money back. Full payment is taken at the time of booking. No cancellation or changes are possible without the full charge being taken.
We strongly advise that you take out travel insurance to cover you if you are concerned that you may need to cancel.
Online booking with secure payment is available using the Book Now feature on our website. We are happy to accept debit cards, Visa, Mastercard or electronic transfer of funds for the deposit. Where possible we prefer payment by debit card.
Arrival and Departure Times
Unless otherwise agreed, your room will be ready for your arrival between 4pm and 7pm. If you plan to arrive earlier or later than this, please let us know in advance so that we can make sure we are here to greet you. Please contact us if you are likely to be delayed due to traffic etc. Check-out time is by 10.30am on the day of departure, at which time the balance of your payment will be due.
Non-availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would make every attempt to offer you alternative accommodation, however if this was not possible or unacceptable to you then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Electric Vehicle Charging
We have one 7.2kW fast AC charge point with a type 2 socket. You will need to provide your own charge lead.
During 2024 we will offer free overnight charging between 11pm - 7am. Charging at other times will cost £10 per charge. If there is more than one guest wanting to use the charger a compromise will have to be had over times of charging and the charging cost will be waived.
The EV charger uses the ICS app and a RFID card is required to use the charger.
Dogs
We are happy to welcome one well-behaved dog in our dog-friendly room, Redlake. Please ensure that you clear up after your dog in the garden and public areas – we can provide bio-degradable waste bags and will let you know where to dispose of bagged waste. We are not able to allow dogs (except assistance dogs) into the dining room at breakfast if there are other guests staying.
Smoking & Vaping
The School House is a non-smoking & non-vaping establishment both inside and outside the house.
Alcohol
We are not licensed to sell or serve alcohol or purchase alcohol on your behalf, but you are welcome to bring your own – we provide corkscrews, bottle openers and glasses in all rooms, as well as a silent mini-fridge to keep items cold.
Damage
Please report any damage or breakages to us as soon as possible. We don’t normally charge for minor breakages, however any damage or staining to bed linen, carpets, furniture or soft furnishings may be liable to a cleaning and/or repair charge. If damage and/or breakages cost in excess of £80 to rectify we may send you an invoice for payment.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Minimum Stay & Young People
At some busy periods of the year we operate a minimum two-night booking policy . We may sometimes be able to take one-night bookings during these periods at short notice. If you require a single night please give us a phone call and ask.
We regret that we are unable to take guests under the age of 16.
Offers & Discounts
We occasionally have offers and discounts running, sometimes concurrently. Each booking is only eligible for one offer or discount.
7th October 2024